You know what really floats a customer’s boat? When you show up and solve problems quickly and get the job done!
That seems like common sense, and a good, hearty helping of HVAC 101, but not all companies really live by this principle. It’s not so much that some companies like to mess around and cause delays – it’s more a question of not investing in the right resources and methods to really get things done quickly. We’ll talk about that a little bit more.
Responsiveness
For example, every company wants to be responsive. But wanting to be responsive and being responsive are two different things. If you don’t have the right people working in the right ways to get your techs on-site (and then to have the job done and speed them on their way), you’re just not that responsive. We’ve built up the processes that allow us to come out quickly to fix what’s wrong at your property, and you can see this reflected in our testimonials – it’s part of what people love about hiring K.D. Mechanical to come out and help.
Parts On the Truck
You may not hear about it so often, but stocking is a huge part of this business. HVAC appliances and other parts of the home system are built on components. You swap out the components when they fail, and you keep the system going. That’s the simplified view, anyway. There are a lot of times when system replacement is necessary, but the name of the game is quick service that will address what the best fix is.
So when you have things on the truck, you don’t have to bill for trips out to some box store, or for DHL to come chugging along with what your technician needs.
That obviously drives its own kind of efficiencies, too.
Customer Service
In serving our local customers from our Leesburg office, we offer our 100% satisfaction guarantee, with specials and financing and more. You can get an online estimate, and get ready for the upcoming summer or winter season the right way. Get confident about your home systems! Talk to a company with experience in the NOVA area, and a great track record when it comes to keeping your HVAC working well, year after year. It’s what we do, and we take pride in it. When the summer sun comes out – so do the hot deals! So check us out in Leesburg, VA.